Last updated: 12 October 2026
This is section 8 of our Terms & Conditions. How refunds are paid is in our Returns & Refunds Policy.
Cancelling an order
8.1 You may cancel an order for a full refund before it has been cut or prepared. For orders with a later date, that is usually until 1–2 working days before your date (see 6.7). Contact us as soon as possible.
8.2 Once an order has been cut, packed or prepared, it cannot be cancelled, because the products are perishable and made to order.
8.3 The seven-day cooling-off period in section 44 of the Electronic Communications and Transactions Act does not apply to foodstuffs for everyday consumption or goods that deteriorate rapidly (section 42 of that Act).
When we cancel
- If we can't supply the whole order, we cancel it and refund the full amount you paid, including delivery, collection and handling fees (Terms 5.5).
- If we can't make your chosen date and the new date doesn't suit you, you may cancel for a full refund (Terms 6.11).
- EFT orders not paid within 2 working days may be cancelled (Terms 3.3A).
- Gift vouchers can be cancelled and refunded as long as they haven't been used (Terms 15.6).
How to cancel
Email enquiries@grensland.co.za or WhatsApp +27 76 420 1433 with your order number, as soon as possible. Refunds go back to the way you paid: through PayFast for online payments, or by EFT to the account you paid from if you paid by EFT.