Last updated: 12 October 2026
This is section 6 of our Terms & Conditions. Where and when we deliver, the fees, and how dates and cut-offs work are also on our Delivery & collection page.
Delivery and collection
6.1 Delivery: we deliver in Potchefstroom from Monday to Friday, and in Johannesburg and Pretoria on Saturdays. The fee is shown at checkout; delivery is free on orders of R1,500 or more. We confirm the delivery time with you by WhatsApp.
6.2 Collection: you can collect your order from a Dilli smart locker in Potchefstroom (Monday to Friday, 12:00–17:00) or Midstream (Thursdays), or in Melrose on Wednesdays, as shown at checkout. A handling fee applies, except on orders of R2,000 or more.
6.2A Dilli smart lockers: if you have a Dilli DIP, give it at checkout so the locker is booked in your name. If not, we send you a PIN to open the locker as soon as your order is in it. Please collect your order the same day you get your PIN, because the products are perishable.
6.3 Someone must be available to receive a delivery. Fresh products must be refrigerated or frozen as soon as they are received or collected.
6.4 If an order is not collected on the chosen day, or a delivery fails because no one was available, please contact us. Because the products are perishable, we cannot hold them indefinitely, and we may not be able to offer a refund for orders that are not collected or received.
6.5 Risk in the products passes to you when they are delivered to you or collected by you (or someone collecting on your behalf).
Choosing your delivery or collection date
6.6 When you order, you choose the date of your delivery or collection, up to 3 months ahead. The next available date is suggested at checkout.
6.7 Orders for each date close at 12:00 on a working day before that date. Working days are Monday to Friday, excluding public holidays:
- Potchefstroom delivery and the Potchefstroom Dilli locker: the working day before (Monday's orders close on Friday);
- Johannesburg and Pretoria (Saturday): Thursday;
- Midstream Dilli locker (Thursday): Tuesday;
- Melrose (Wednesday): Monday.
6.8 We don't deliver, or open collection points, on Sundays or public holidays, and we may close on other days (for example over the festive season). Those dates can't be chosen.
6.9 Each date has limited space. When a date is full, it shows as "Fully booked" and you can choose another date.
6.10 The price you pay at checkout is fixed for your order, also for orders with a date far ahead. If we can't supply an item or the order for any reason before your date, section 5 applies.
6.11 If your payment only comes through after the cut-off, or we can't make your chosen date, we will move your order to the next suitable date and let you know. If the new date doesn't suit you, you may cancel for a full refund.
6.12 To change your date, contact us before the cut-off for the date you chose. You can follow your order's progress with the "Track your order" link in our emails or in your account.
Questions
Email enquiries@grensland.co.za or WhatsApp +27 76 420 1433 with your order number.